WHAT IS IT?  •  CREATE AN ACCOUNT  •  INFOS  •  F.A.Q.  •  PRICES

> For a request made between Wednesday 23/08/2017 and Thursday 31/08/2017 refund planned on Friday 01/09/2017
> For a request made between Friday 01/09/2017 and Thursday 14/09/2017, refund planned on Friday 15/09/2017
> For a request made between Friday 15/09/2017 and Friday 22/09/2017, refund planned on Monday 25/09/2017.

The dematerialized payment system will once again be implemented in La Route du Rock #27. This year, whether you have a 3-day pass or a 1-day ticket (except for Thursday 17/08/2017 at la Nouvelle Vague), this wristband will be your right of access at “Le Fort de Saint-Père” and will also be equipped with a microchip that will enable you to use the Cashless system.

Upon arrival at “Le Fort Saint-Père” festival site, your wristband will be given to you at the entrance of the festival (“Pose Bracelets” ⑤ on this map) upon presentation of your ticket.
Practical and secure, the cashless system will allow you to pay for everything on site (merchandising, restaurants, bars, record labels stands and fanzines). It will be the only means of payment at the festival bars.

PRE-LOAD YOUR WRISTBAND BEFORE THE FESTIVAL

To save some time and avoid queuing when arriving at the festival, create your Cashless account now by entering your ticket number.

Choose the amount of your choice to be credited (between 10 € and 250 €) on your wristband thanks to our price list!

IMPORTANT: If you have several tickets for one day, it is imperative to credit your account with the ticket of your day of arrival at La Route du Rock.

Where can I find the ticket number to create an account?

DURING THE FESTIVAL

Upon arrival, head towards the wristand area (Pose Bracelets ⑤ on the map). Your ticket is then scanned, your wristband is placed as an access ticket and a cashless payment method.

You pay directly with your wristband, the waiting at the various outlets decreases considerably and you thus gain time to enjoy the festival!

You can recharge your bracelet as many times as you want during the festival, in cash or by credit card at the various recharging points named “Cashless” on the festival site.

For those who have not created a Cashless account before the festival, go to the different reload points to credit your account.

AFTER THE FESTIVAL

You can get your credits back on your bank account by entering the code indicated on the back of your wristband on the refund form available on this page from 23/08/2017 until 22/09/2017 included. You will be reimbursed within 30 days after your request.
Once this date has passed, the remaining credits will be considered as donations to the association and therefore to the festival.

BANK SECURITY

The wristband is not linked to your bank account, it is a kind of e-wallet: you can deposit a certain amount of credits on it and no amount beyond that amount can then be debited.

CUSTOMER SERVICE

If you have questions, you can either ask them now by sending an email, or visit the Cashless Info Stand (indicated on the festival map) at your arrival.

ACTIVATION FEE

The activation fee for the cashless function of the wristband is 1 euro per cashless account. They will automatically be deducted from the amount of the first transfer.

LES POINTS CASHLESS

The Cashless stands are to be found on this plan (numbers ④ and ⑧) and are all named “Cashless” throughout the festival site. For more information on the cashless system during the festival, feel free to head to one of those stands.

DATA PROTECTION

To allow everyone to be able totally anonymously without any data stored, it is not obligatory to link your card to your personal information. However, you will have to provide us with certain information if you want to pre-load your wristband or be reimbursed after the festival.

F.A.Q.

Before the festival
Is there a fee for the cashless function of the wristband?

Yes, activation of the cashless service is €1. This amount is levied either during the scan of the entrance ticket for festival-goers who have pre-ordered cashless credits, or during the first loading at the cashless reloading points. 

I have not yet bought my ticket for the festival, can I already load cashless credits on my wristband?

No, only people who have purchased a ticket before their arrival on the festival site can pre-load their wristband.

To pre-load a wristband, you must go to the cashless page of our site. Payment is made online by credit card on a secure payment module.

How can i pre-load cashless credits on my wristband?

Before your arrival at the festival, you can pre-load the account that will be connected to your wristband during the festival: for this, it is imperative to have purchased a festival ticket. You can then visit the cashless page of the festival so you can create an account with your email address and ticket number. You can then choose one of the proposed amounts (10, 20, 40, 60 or 100 €). Payment is made online by credit card on a secure payment module.

What is the minimum and maximum purchase of credits when pre-loading the wristband?

The minimum amount of purchase for pre-loading is €10. The maximum amount is €250. Payment is made online by credit card on a secure payment module.

During the festival
How do i get the wristband?

On your arrival, go to the pose wristbands“, at the entrance of the festival.

If you do not have a festival ticket: go to the festival ticket office!

I pre-ordered cashless credits, how can I use them?

If you have pre-loaded your account online, your wristband will be automatically credited with the pre-loaded sum when given to you at the “pose wristbands“, at the entrance of the festival.

Where can the cashless wristband be used?

You can use the wristband at all the sale points of the Route du Rock (it will also be accepted at the “Labels and Fanzines” stands). The payment is made in half a second, with a simple scan. The wristband only works on the site of Le Fort Saint-Père, so it will not be usable for Thursday night at La Nouvelle Vague, nor for the beach shows.

Important: cashless will be the only means of payment at the festival’s bars.

How can I re-load my wristband?

This wristband is reloadable at any time and as many times as you like at the Cashless loading points named “Cashless” at the festival venue (numbers 4 and 8 on the map).

 – if I have a festival ticket: at the “pose bracelet” at the entrance of the festival (outside the festival doors) [plan] by presenting my festival ticket,

– if I do not have a festival ticket: at the ticket office for the purchase of a ticket.

I then charge my cashless credit directly at the Cashless Reloading Points (numbers 4 and 8 on the plan), named “Cashless” at the festival venue, paying in cash or by credit card. A receipt on which the alphanumeric code of your chip is entered will be given to you, be careful not to lose it, it will be useful if you lose your wristband. Activation of the cashless service is charged 1 €.

at the Cashless Reloading Points (numbers 4 and 8 on the plan), named “Cashless” at the festival venueA receipt on which the alphanumeric code of your chip is entered will be given to you, be careful not to lose it, it will be useful if you lose your wristband.

After the festival
Will the remaining balance on my wristband be lost (after the festival)?

No, you will be able to ask for a refund before the 22nd of September 2017 (11:59pm). After this date, the remaining credits will be considered as donations to the association and therefore to the festival.

How can I get a refund if I have remaining credits after the end of the festival?

You will be able to ask for a refund from the 23rd of August until the 22nd of September 2017 (11:59pm) by filling in the refund form available on La Route du Rock website. To do so, you will need the alphanumeric code written at the back of the microchip on your wristband or on receipt received at cashless loading points. After this date, the remaining credits will be donated to Rock Tympans Association and therefore to the festival. For technical reasons, please note that no refunds will be made for amounts below 0,50€.
All refunds will be made by bank transfer. We will ask for your IBAN in the refund form.

Can I keep the remaining credits on my wristband until La Route du Rock 2018 edition?

No, all remaining credits that were not subject to refund demands before the 22nd of September 2017 (11:59pm) will automatically be donated to the festival.

Do you have any further question ? Ask us on cashless@laroutedurock.com !

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© Photo : Mathieu Foucher